Home > Business, testing, Usability > The non responsive UI – a nightmare for users and testers

The non responsive UI – a nightmare for users and testers

If there is something I cannot tolerate as a computer, it’s a non responsive UI.

I’m currently updating my IPod music list and I’m so disappointed with Apple that they still haven’t fixed the responsiveness of the UI. If I click a song in the list, it takes seconds before ITunes starts playing the new song.

My least favorite program is in a class of itself, as always. When I select an e-mail in the Inbox it can take many long seconds before the right message is displayed in the preview. This has sometimes resulted in missed information and always a lot of frustration.

As a tester, the non responsive UI is also a big problem. I click something. Nothing happens. So, I click again. Something happens. Is that because I clicked once or twice?

When you’re buying new software for your staff, don’t be satisfied with a PowerPoint presentation, test the UI yourself. And that does not mean the salesperson showing what he wants to show with the data he wants to display. If you have a product list with 100.000 products, make sure you test the search functionality with that data. And make sure that you are handling the computer. Salespeople know their software, know where the loopholes are. But he won’t be there when the guys can’t complete their tasks because the software is malfunctioning.

We can all blame the software industry for sloppy work in this area but as long as the people buying the stuff does not demand this as much as they demand functions which they rarely use, why should things improve?

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Categories: Business, testing, Usability
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